Major global bank

Assisted the bank with the recruitment process
Ran a comprehensive eight–week training programme for the newly recruited team
Lysis KYC Operations Managers set up the operating and QA framework
Supplied SME, QA and coaching resources to support the team on the production floor in the first three months.
SME and QA support was thereafter provided by Lysis from London.

The Client

A major global investment bank.


The Challenge
The bank wanted to set up a new off-shore operating centre in India in a city with very few experienced KYC people.
The target was to create a team of 200 staff to execute Low and Medium Risk KYC cases.
The recruits were graduates with no previous KYC knowledge and the operating centre had no previous experience of executing KYC.

The Solution
Hire – Lysis assisted the bank with the recruitment process including the use of Lysis’ PRISM work-personality profiling benchmarks and experienced Lysis staff to conduct some of the interviews.
Train – Lysis ran a comprehensive eight–week training programme for the newly recruited team covering investment banking, AML regulatory framework, legal entity structures and the theory and practice of KYC. Trainees has to pass a certification exam before progressing to the production floor.
Deploy – Lysis KYC Operations Managers set up the operating and QA framework and Lysis also supplied SME, QA and coaching resources to support the team on the production floor in the first three months. SME and QA support was thereafter provided by Lysis from London.


The Outcome
The team was successfully deployed and completed c.10,000 cases in the first eighteen months of operation.
The team is still retained by the bank five years after deployment.